Type: 2) Troubleshooting section

I used to be able to open the telephony portal but now it doesn’t work anymore

We are currently experiencing a certificate issue with our portal and we are working hard to get it fix quickly. Unfortunately, we have no ETC to provide at this point ...


During calls, my voice or the other party’s voice sounds like a robot talking. Sometime the voice is braking.

The vast majority of the time, this problem arises because of either an internet issue or a router issue where the broadband internet is connected on. A very quick way ...


Something I am hearing echo during calls

This problem is mostly associated to latency issue. Try to restart your router. If the problem persists, contact us.


I can hear the caller but he doesn’t hear me

This situation happens most of the time because some essential communication port in your router have been closed. Contact us and we will assist you.


Status of my phone is unregistered but my internet is not down

Have you recently did some changes in the phone Web UI for that specific extension? This problem happens because either the user account or the password was accidentally changed. Call ...


I have latency issues

Latency issue means one of the hops is not responding fast enough. Just like in a chain, the weakness node will determine how high your latency will be. More often ...


I am suspecting an internet connection issue

Check with your Internet Service Provider whether an ongoing incident occurs in your neighbourhood or a planned maintenance is taking place. Try to restart your router. If the problem persists, ...


I lost all my phones user guides, can you send me a copy?

We will gladly assist you. Give us a call or you can go to our support page and download the requested documentations. Follow this link.


How can I access to my phone extension configuration?

Go to the page Control Panel and then login with the corresponding user name and password given to you for each extension.


How can I access to my fax service?

Go to efax then login with the corresponding user name and password associate to your fax account.


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